We are committed to providing our customers with clear and convenient order processing and delivery services. After payment is received, we will prepare the goods and arrange shipment, selecting a suitable logistics carrier based on the delivery address.
- Order Processing Time
The processing time for all orders is 1–3 business days.
Once the order is confirmed and payment is received, we will begin preparing the goods and arranging shipment. Order processing time does not include logistics and transportation time.
During holidays, promotional events, or periods of high order volume, order processing time may be delayed.
- UK Delivery
UK orders are primarily delivered through the following logistics carriers:
Royal Mail
Evri
DPD
DHL
After the order is processed and handed over to the carrier, UK delivery is expected to take 2–5 business days.
Actual delivery time may vary depending on the specific delivery address, carrier operations, and local logistics conditions.
- European Delivery
European orders are primarily delivered via the following logistics carriers:
DHL
DPD
UPS
GLS
Once an order is processed and handed over to the carrier, European delivery is expected to take 3–7 business days.
Actual delivery times may vary by country and region. Holidays, peak shipping periods, and local delivery conditions can also affect the final delivery time.
- Tracking
After your order is shipped, if the logistics carrier offers tracking services, we will provide you with the corresponding tracking information.
Logistics information may take some time to update after the package is shipped or during transit transitions. Please wait patiently and check again later.
- Delivery Delays
We will make reasonable efforts to deliver orders within the estimated timeframe, but actual delivery may be affected by weather, public holidays, peak shipping periods, carrier operational status, or other uncontrollable factors.
If your package has not arrived by the estimated delivery time, please contact us, and we will assist you in tracking your order based on its status.
- Shipping Information
When placing your order, please ensure you provide accurate and complete recipient name, address, postal code, and contact phone number.
If delivery fails, is returned, or needs to be redone due to incorrect, incomplete, or unreachable recipient information provided by the customer, additional delivery fees may apply. Specific details will be handled based on the actual order.