We hope the denim clothing you receive meets your purchase needs. If you are not satisfied with the received item, you can apply for a return or refund according to the following return and refund policy.
- Return Period
You can submit a return request within 30 days of receiving the item.
Return requests submitted after 30 days may not be accepted unless otherwise stipulated by applicable law.
Return requests should be submitted within the specified period and completed according to the return process provided by customer service.
- Return Conditions
To ensure smooth processing of returns, returned items should meet the following conditions:
The item has not been visibly worn, washed, or used;
The item remains in its original condition;
The tags, labels, and related accessories are kept as intact as possible;
The item is free of stains, tears, or other obvious damage caused by human error;
The item should be properly packaged to avoid damage during transportation.
If the item does not meet the return conditions, we may refuse the return or adjust the refund amount based on the actual circumstances.
- Returns Due to Size or Personal Reasons
If you need to return an item due to incorrect size, style not meeting your personal preference, wrong purchase, or other reasons not related to product quality, you can contact us within the return period.
Return shipping costs for such returns are usually borne by the customer, unless otherwise stipulated by applicable law or confirmed by us separately.
After receiving and inspecting the goods, we will process a refund according to the eligible amount.
- Product Quality Issues or Incorrect Shipments
If you receive a product with obvious quality problems, serious damage during transportation, or the received product is clearly inconsistent with the order, please contact us immediately.
For eligible quality issues or incorrect shipments, we may provide:
Free return; Replacement of the product; Full or appropriate refund; Other reasonable solutions.
If there is a problem with the product, please provide the order number, product photos, and a description of the problem as much as possible so that we can confirm the situation more quickly.
- Return Request Process
To return an item, please follow these steps:
Step 1: Submit an Request
Contact us using the contact information provided on the website, and provide your order number and reason for return.
Step 2: Obtain Return Instructions
After confirming your request, customer service will provide you with relevant return information based on the specific circumstances.
Step 3: Return the Item
Return the eligible item according to the provided return instructions.
Return Address: Hamilton House, Mabledon Place, London, England, WC1H 9BB
Step 4: Item Inspection
Upon receiving the returned item, we will inspect its condition and return conditions.
Step 5: Refund Processing
Once the return meets the requirements, we will process the refund according to this policy.
- Refund Time
After the returned item passes inspection and is confirmed to meet the refund conditions, we will typically initiate a refund within 3–5 business days.
The refund will be returned to your original payment method. Actual arrival time may be affected by processing times at banks, credit card institutions, or third-party payment service providers, therefore the final arrival time may vary.
- Non-Returnable Items
Returns may not be accepted in the following situations:
Exceeding the stipulated return period;
The item has been visibly worn, washed, or used;
The item has visibly stained, broken, or otherwise damaged due to customer reasons;
The item is missing necessary labels or accessories, rendering it unsellable;
The item’s condition has been significantly altered due to personal reasons;
Other situations that do not meet the applicable return conditions.
If applicable law grants consumers an inalienable right to return or refund, the applicable law shall prevail.
- Refund Amount
The refund amount will be determined based on the actual payment amount of the order, the reason for return, and the applicability of this policy.
Whether the original order’s shipping fees will be refunded will be determined based on the reason for return, order details, and applicable law.
If the order meets the refund conditions due to product quality issues or incorrect shipment, we will process the relevant fees in accordance with applicable policies.
- Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
If your order has not yet entered the processing or shipping stage, we will make reasonable efforts to assist in canceling the order and processing a refund.
If your order has already been processed or shipped, it may need to be processed according to the return procedure, depending on the actual status of the order.
- Damaged or Missing Items
If you find the goods visibly damaged, the quantity incorrect, or the wrong items received when you receive your package, please contact us as soon as possible.
We recommend that you retain the goods, packaging, and related shipping materials, and provide the order number and necessary photos so that we can verify the situation.